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Information and policies

We’re committed to transparency and accountability. Below you can find key documents and policies that guide how we work.

Privacy Policy

This policy explains what personal data we collect, why we collect it, and how we use it. It covers how we store your information, who has access to it, and what your rights are. We’re committed to handling your data with care, transparency, and respect.

Safeguarding statement

We’re committed to creating safe, respectful spaces for everyone we work with. Our safeguarding approach is grounded in care, trust, and trauma-aware practice. This statement outlines our principles and what to do if you ever have a concern.

Complaints procedure

We aim to work with care and accountability. If we get something wrong, we want to hear about it. This document explains how to raise a concern and how we’ll respond — clearly, fairly, and with respect.

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